How InstaGreen.eu reduced their backoffice processing time with more than 60%

To address these challenges, Sherpas Durden designed and implemented a tailor-made AI automation solution using the following tools:

1. Make.com:
   An automation platform that orchestrates the workflow, connecting various apps and services to streamline the process.

2. Natural Language Processing (NLP) AI Agents:
   Custom AI agents were built to analyze incoming emails, extract key information such as customer details, product inquiries, and order specifics.

3. Dynamic Pricing and Cost Calculation:
   The workflow automatically checks InstaGreen’s pricing tables, calculates costs, and applies any client-specific variables or discounts.

4. ERP Integration with Holded:
   The automation flow integrates seamlessly with Holded, generating proposals and quotes based on the extracted information.

5. Automated Email Responses:
   Once the proposal is created, the system sends a personalized offer email to the customer, ensuring prompt communication without manual intervention.

The AI automation delivered significant improvements in InstaGreen’s operations:

• 80% Reduction in Back-Office Processing Time: Tasks that previously took hours to complete are now handled within minutes.
• Enhanced Accuracy: Automating data extraction and calculations reduced human errors.
• Scalability: The solution enables InstaGreen to handle a higher volume of inquiries and orders without additional staff.
• Improved Customer Experience: Faster response times and accurate proposals led to higher customer satisfaction and retention rates.
• Cost Savings: By minimizing manual work, InstaGreen reduced operational costs and reallocated resources to strategic growth initiatives.